RETURN & REFUND POLICY
GENERAL RETURN POLICY
At Imperatore Clothing, we place great importance on customer satisfaction.
If you are not satisfied with your purchase, you have the right to return your order within thirty days of receiving the goods.
For a return to be accepted, the product must meet the following conditions:
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The product must be in its original packaging.
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It must be unused, unworn, and undamaged.
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All included tags and labels must be intact.
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The return must be made within the thirty-day period.
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Products showing signs of use or not meeting the above conditions cannot be returned or refunded.
RETURN PROCESS
If you wish to initiate a return, please follow these steps:
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Contact our customer service at info@imperatore-clothing.com to report your concern and register the return.
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You will receive a return number, which you must include in the package or write on the shipping label.
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Carefully package the item in its original packaging to avoid transport damage.
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Send the package to the return address provided by us.
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Once the goods have arrived and been inspected, you will receive a confirmation via email.
REFUND
After successful inspection of the return, our customer service will initiate the refund within one to five business days.
The refund will be made using the same payment method used for the purchase. Depending on your bank or payment service provider, it may take several days for the amount to be credited to your account.
RETURN SHIPPING COSTS
Please note that the return shipping costs are borne by the buyer.
We recommend sending the package with tracking, as we do not take responsibility for lost returns.
EXCEPTIONS TO RETURNS
Some products are excluded from returns. These include:
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Personalized or custom-made items
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Gift cards
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Underwear and socks, unless unopened and in their original packaging
If a product is delivered with a manufacturing defect or transport damage, please contact us immediately so we can find a solution for you.
CONTACT
If you have any questions about our return and refund policy, please feel free to contact us:
Imperatore Clothing
Untermattweg 44
3027 Bern
+41 (0) 79 943 75 22
info@imperatore-clothing.com
Thank you for your trust in Imperatore Clothing, and we look forward to providing you with the best possible service!